Privacy Policy
At TERRACANTO Experiences, we value the trust of our travelers, clients, and allies, and therefore we are committed to protecting your personal information in accordance with the Federal Law on Protection of Personal Data Held by Private Parties and other applicable regulations in Mexico.
1. DATA CONTROLLER
The responsible entity is TERRACANTO Experiences, based in Mexico City. Contact: info@terracantoxp.com.
2. PERSONAL DATA COLLECTED
We may collect the following information when booking experiences, interacting with our digital platform, or establishing communication with us:
- Full name and contact details (email, phone, country of residence).
- Payment and billing information.
- Travel preferences and interests.
- Images, testimonials, or audiovisual material that you share with us.
3. PURPOSES OF PROCESSING
The personal data collected is used to:
- Process and confirm experience reservations.
- Facilitate communication with the independent providers who conduct the activities.
- Issue payment receipts and billing.
- Attend to inquiries, requests, or incidents related to the services.
- Disseminate and promote cultural, community, and sustainable experiences, provided we have your consent when required.
4. USE OF IMAGES
Images taken during experiences may be used for cultural or promotional purposes. By participating, you acknowledge and accept this possibility.
5. DATA TRANSFER
Information is strictly shared with providers to guarantee the service. We do not sell or rent personal data to third parties.
6. DATA RETENTION
Personal data is kept only as long as necessary for the described purposes and legal requirements.
7. ARCO RIGHTS
You may exercise your rights of Access, Rectification, Cancellation, and Opposition by emailing info@terracantoxp.com with proof of identity.
8. INFORMATION SECURITY
We adopt technical and physical measures to protect data against damage, loss, or unauthorized use.
9. MODIFICATIONS TO THE PRIVACY POLICY
TERRACANTO Experiences reserves the right to modify this Privacy Policy and Notice to adapt it to legal changes or improvements in our processes. Any update will be published on our website: 🌐 www.terracantoxp.com